1. Introduction
Our website is mainly here to provide information about swimming lessons, fees, enrolment steps, testimonials, articles and our location in Sonneglans, Randburg.
The website does not currently have user accounts, logins, customer portals, online payments, registration forms, newsletter signups or direct contact forms. However, visitors may choose to contact us through WhatsApp, email, telephone calls or other linked services. When that happens, personal information may be shared with us voluntarily so that we can respond properly.
2. Our Commitment to Privacy (POPIA)
Swimmly Swim School is committed to protecting personal information and handling it responsibly. We aim to follow the principles of South Africa's Protection of Personal Information Act (POPIA), including collecting only what is reasonably needed, using information for appropriate purposes, keeping it secure, and respecting people's privacy rights.
We understand that parents and guardians may share information about themselves and their children when enquiring about swimming lessons. We treat this information with care and use it only for legitimate swim school purposes.
3. Information We May Receive
Through website visits and related performance tools, we may collect limited technical or usage information, such as:
- Device information
- Browser type
- General website usage information
- Pages visited
- Referral source
- Approximate location information
- Technical website performance information
This kind of information helps us understand whether the website is working well and which pages are useful to visitors. It is not the same as having a user account or customer profile on the website.
4. Information Provided Voluntarily
If you contact us through WhatsApp, email, telephone or another communication channel, you may voluntarily provide personal information. This may include:
- Parent or guardian names
- Contact details
- Children's names
- Children's ages
- Swimming lesson enquiries
- Booking or assessment requests
- Other information needed to respond to your enquiry or provide swimming lessons
Please only send information that is relevant to your enquiry. We will use the information to respond, assist with lesson enquiries, arrange assessments where appropriate, and communicate with parents or guardians.
5. How Information May Be Used
Information may be used to:
- Respond to enquiries
- Assist with lesson bookings or assessments
- Communicate with parents and guardians
- Improve our swimming lessons and services
- Improve the website and user experience
- Understand which content is useful to families
- Monitor basic website performance
We do not sell personal information. We also do not use this website for online payments, account registration or direct form submissions.
6. Third-Party Services
This website may use or link to third-party services, including:
- Google Maps
- Google Reviews
- Google Analytics
- Google Search Console
- Vercel Analytics
- Other similar website performance and analytics tools
These services operate under their own privacy policies. When you view an embedded map or click through to WhatsApp, Google Reviews, Google Maps, Facebook, Instagram or another external service, that service may collect or process information according to its own rules.
We may use analytics tools now or in the future to understand general website performance and improve the visitor experience. We will not claim that a specific analytics platform is active unless it has actually been added to the website.
7. Cookie Policy
The website itself does not currently use account or login cookies. It also does not currently use advertising cookies, marketing cookies or remarketing cookies.
Analytics tools may use cookies or similar technologies to help us understand website performance and improve the user experience. Embedded Google Maps may also use cookies or process information through Google.
If you click through to WhatsApp, Google Reviews, Google Maps, Facebook, Instagram or another third-party service, those services may use cookies or collect information according to their own privacy policies.
You can control, block or delete cookies through your browser settings. Please note that blocking some cookies may affect how third-party services, such as embedded maps, work.
8. Your Rights
Under POPIA principles, you may have the right to ask what personal information we hold about you, request correction of information that is inaccurate, object to certain processing where appropriate, or ask for information to be deleted where it is no longer needed for a lawful purpose.
Because children's information may sometimes be shared by parents or guardians during lesson enquiries, privacy requests relating to a child should be made by the parent or legal guardian.
9. Contact Us About Privacy
If you have a privacy-related question, or would like to ask about personal information you have shared with Swimmly Swim School, please contact us directly.
Email: info@swimmly.co.za
Phone/WhatsApp: 079 629 9452
Address: 212 Freda Road, Sonneglans, Randburg
This policy may be updated if the website changes, if analytics are added, or if our communication and enrolment processes change.